Return & Refund Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to send it back. Use it in your studio during that window. Put it in your rig, run a session on it, find out whether it fits the way you work. If it isn't right for you, send it back.

What We Ask

• Start your return within 30 days of delivery
• Used is fine. A unit that has been played, patched in, and lived on your desk is still returnable
• Item must arrive undamaged and complete, including all cables and accessories it shipped with
• Return it in the original packaging so it travels back safely
• Proof of purchase is required

How to Start a Return

• Email returns@audioborne.com and tell us you're sending it back
• We'll send you a return number and shipping instructions, usually within one business day
• Hang on to that number and include it with the return, so we can match it to your order

Shipping Costs

Customers pay return shipping costs, except in cases of:

• Defective items
• Damaged items
• Incorrect items

• Original shipping charges are non-refundable
• For international returns, customer pays duties and taxes

Damages & Issues

• Inspect order upon arrival
• Contact immediately if item is defective, damaged, or incorrect

EU Right of Withdrawal (Cooling-Off Period)

• EU customers can cancel/return within 14 days
• No reason required
• Items must be in original condition
• Customer pays return shipping

To exercise this right, use our right of withdrawal form. You'll receive an automatic confirmation by email.

Refunds

• Refund processed once your return arrives
• Refund sent to original payment method
• Refund processed within 10 business days
• Contact returns@audioborne.com if refund not received after 15 business days