Return & Refund Policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

• Item must be in original condition when received
• Must be unused
• Must be in original packaging
• Proof of purchase is required

How to Start a Return

• Email returns@audioborne.com to request a return
• If accepted, they will provide return instructions
• Items sent back without prior approval will not be accepted

Shipping Costs

Customers pay return shipping costs, except in cases of:

• Defective items
• Damaged items
• Incorrect items

• Original shipping charges are non-refundable
• For international returns, customer pays duties and taxes

Damages & Issues

• Inspect order upon arrival
• Contact immediately if item is defective, damaged, or incorrect

EU Right of Withdrawal (Cooling-Off Period)

• EU customers can cancel/return within 14 days
• No reason required
• Items must be in original condition
• Customer pays return shipping

To exercise this right, use our right of withdrawal form. You'll receive an automatic confirmation by email.

Refunds

• Refund processed after return inspection
• Refund sent to original payment method
• Refund processed within 10 business days
• Contact returns@audioborne.com if refund not received after 15 business days